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Jobs at UnitedHealth Group

24 May

UnitedHealth Group has contacted CAPM to seek new employees in 55 new entry level positions (HR Service Advisors).

Interested candidates can apply by going to UHG’s site at careers.unitedhealthgroup.com and searching #s

354848 – monolingual
354850 – bilingual/Spanish

Click the link to view the position description

HR Service Advisors

Position Description:

The Human Resource Service Advisor position is responsible for providing excellent customer service and support to our US-based employees and managers.  Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems.  If you are ready to begin a promising career with a Fortune 25 healthcare leader, we urge you to come and apply your skills.

Primary Responsibilities:

Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics

  • Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs
    • Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area
    • Document calls and research as appropriate
  • Solve problems systemically, using sound business judgment and follow through
  • Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words
  • Establish rapport over the phone quickly, and remain positive
  • Provide consultation to employees and managers regarding where they can obtain the information in the future
  • Calmly and effectively handle challenging callers
  • Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards
  • Continuously recommend process improvements and future enhancements/best practices for current processes
  • Complete special projects and assignments as required

Competencies:

  • Problem Solving
  • Customer Service
  • Flexible and adaptable
  • Communication
  • Multi-tasking

Qualifications:

  • BA or BS preferred, in Human Resources or Business
  • 2+ years of direct customer service experience, preferably in an inbound call center environment preferred
  • Previous HR experience preferred
  • Strong verbal and written communication skills
  • Excellent problem identification and resolution skills
  • Ability to interact and work with all levels of employees
  • Ability to work independently and manage multiple tasks
  • Proficient with MS Office, previous experience with case management systems a plus
  • Ability to work a flexible schedule (Hours of Operation 7-7; shift within)
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Posted by on May 24, 2011 in Community news

 

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